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Director of Technology Services

Roundabout Theatre Company, one of the nation’s largest not-for-profit theatres, seeks a strategic, results-oriented professional to join the company as Director of Technology Services. This important leadership role will play a critical part in helping Roundabout leverage modern, state-of-the-art tools and technologies. The right candidate will have an opportunity to assist in the digital transformation of a very dynamic organization.

The Director of Technology Services will oversee all technology-related activities with the exception of show production technologies. The current team consists of 6 full-time staff, a managed services vendor supporting the infrastructure and a web development firm. This role will manage the teams responsible for:
  • All infrastructure in and between 6 locations, including 4 theaters and 1 multi-faceted rehearsal space
  • A primary datacenter located in Garden City
  • An MPLS-based MAN
  • Tessitura, the organization’s most critical system servicing both ticketing and fundraising/development functions
  • Phone system servicing both business users and the in-house call center
  • Desktop support for approximately 175 full time users and an additional 50 temporary and part time users
  • All aspects of the website, including the connection to Tessitura for online ticket sales
  • Portfolio and Project Management servicing all of the above
As the department lead, the Director will:
  • Develop and manage all annual and project budgets
  • Develop and manage an annual and 3-year strategic plan, in close coordination with the organization’s approach to strategic planning
  • Manage all in-house and consulting staff as well as key vendors
  • Develop strong relationships with key business stakeholders including Marketing, Development, Audience Services, and Artistic.
  • Ensure that the technical environment is secure, stable, and supportable
  • Report regularly to Senior Management and key stakeholders on overall project status
  • Ensure that the Technology Services department is transparent and open in its delivery of services
  • Represent Roundabout in various communities such as the Tessitura Users Group
Key responsibilities
  • At least 8-10 years of progressively senior roles in IT, with at least 3-5 years in a leadership role
  • A strong technical background in either infrastructure management or software development
  • A strong orientation towards project and portfolio management and customer service
  • Strong leadership, communication, and collaboration skills.
  • Experience working in a large nonprofit a plus
  • Experience with Tessitura a strong plus
  • Experience with web development and SDLC, cloud migrations and managed services preferred
  • Exposure to and/or experience with the following technologies:
    • Microsoft Office 365
    • MPLS
    • EMC
    • Palo Alto & Cisco firewalls
    • MS Windows, MS Office, MS SQL Server, and associated tools
Please forward cover letter in PDF or Word format with salary requirements and resume to:—and use code DTS0217 in the subject line. No phone calls please.

Mission: Roundabout Theatre Company is committed to producing the highest quality theatre with the finest artists, sharing stories that endure, and providing accessibility to all audiences. A not-for-profit company, Roundabout fulfills its mission each season through the production of classic plays and musicals; development and production of new works by established and emerging writers; educational initiatives that enrich the lives of children and adults; and a subscription model and audience outreach programs that cultivate and engage all audiences.

Roundabout Theatre Company is an Equal Opportunity Employer.