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Steinberg Center House Manager

Roundabout Theatre Company, one of the nation’s largest not-for-profit theatres, seeks an energetic and personable individual to join the company as the House Manager for The Steinberg Center for Theatre – which includes the Laura Pels Theatre and Black Box Theatre.  The House Manager will have responsibility for the overall management and upkeep of the Steinberg Center for Theatre in which Roundabout presents as many as five productions per season.  This includes the management of staff and building operations, monitoring and maintaining the facilities in terms of daily operations, safety, compliance with federal and state law, as well as ensuring superior service to our audience and artistic staff.

Develop, monitor, implement and maintain functional management systems for all theatre operations for the Laura Pels Theatre and Black Box Theatre.  Ensure cleanliness of building on a daily basis.  Oversee all front of house and backstage operations including:
  • Hire, train and supervise cleaning staff; prepare and coordinate schedule; monitor quality of cleaning, ordering and maintaining of supplies; prepare payroll
  • Monitor and report, in a timely manner, issues with operation of building HVAC, elevator/lifts, fire and security systems, signage etc. to Director of Facility Operations as needed
  • In coordination with Director of Facility Operations, authorize, coordinate and oversee building repairs by engineers, stage crew and/or outside contractors and workers
  • Communicate with the landlord on fire, safety or building maintenance issues related to SL Green
  • Establish and maintain communications with other Roundabout departments to determine facility and operation needs
  • Ensure compliance with building and fire department codes, DEP, and health department, where applicable
  • Ensure ongoing compliance with ADA
  • Identify, monitor and ensure maintenance of building security needs
  • Have operational understanding of building fire and security system
  • Maintain fire log for FDNY inspections
  • In coordination with Director of Facility operations, oversee and monitor capital and maintenance projects
Oversee all front-of-house operations in concert with Assistant house manager, including hiring, training, scheduling and supervision of FOH staff:  Assistant House Manager, ushers; supervision of maintenance, security and concessions staff at performances.  Ordering and maintaining of all building supplies and equipment.
  • Hire, train and supervise all usher staff.
  • Submit all required documents to HR for hiring, absence, vacation, etc.
  • Prepare weekly theatre schedules for distribution to theatre occupants Security Company, and other Roundabout departments as needed
  • Oversee outside security personnel as their on-site manager
  • Oversee bars in coordination with outside concession vendor.  Ensure current status of all bar permits required:
    • NY State Liquor License
    • NYC Department of Health Retail Food permit
    • NYC Department of Health Inspection status
    • Special Tax Stamp for Retail Liquor Sales
    • NYC Department of Health Food Service Certificate for Bar Manager & Bar staff
  • Submit weekly payroll for FOH and building maintenance staff
  • Review and amend, where appropriate, departmental policies and procedures
  • Supervise and oversee Assistant House Manager and usher Staff
  • Ensure first-rate customer service to all donors, subscribers, and single ticket buyers by all front-of-house staff
  • Coordinate operations with production staff and box office; ensure smooth operations and prompt starting time
  • Monitor building for compliance with fire, safety and ADA regulations
  • Monitor building for cleanliness
  • Identify any audience theatre problems (i.e. broken equipment, lights that need replacing, damage to walls or seats, etc.) and report to appropriate departments
  • Understand operation of all fire and burglar systems and test their operation as necessary; assist in fire inspection when inspectors come from Building or Fire Departments and operate them in an emergency
  • Possess thorough knowledge of evacuation procedures and be prepared to take charge of evacuation in the event of an emergency
  • Familiarize each performance company with building safety and procedures
  • Monitor air temperature
  • Handle patron complaints and problems
  • Coordinate and supervise receptions, special events (including dark night events), and rentals, including invoices and collection
  • Handle any emergencies relating to the staff or audience in concert with Assistant House Manager and designated emergency wardens
Coordinate use of any available spaces within the Steinberg Center including the Laura Pels Theatre, Black Box Theatre, Education Studio and public spaces for rentals, outside events, Roundabout talks, internal meetings, etc.
  • Review and monitor master calendar of events.
  • Coordinate and ensure adequate staffing and set up with Rental Manger, other Roundabout departments or organization responsible for event
  • Ensure spaces are set up in advance of events
  • Resolve logistic or plant issues related to events
  • Conduct site visit tours, as necessary
The qualified candidate will have a Bachelor’s degree in theatre/arts administration plus five years of directly related professional experience or a combination of education and experience.  They will also have experience leading and developing staff as well as familiarity and experience working with a union house staff – particularly Local One.
The incumbent in this position should possess or be able to obtain the following training/certifications:
  • F-03 – indoor place of assembly safety personnel
  • F-07 – fire and emergency drill conductor
  • S-95 – supervision of fire alarm systems and other related systems
  • First Aid (General Workplace) with EAD Certification and Adult CPR
Additionally, the ideal candidate will possess:
  • Excellent customer service skills
  • A confident, personable and collaborative spirit
  • Attention to details, excelling in organizing and prioritizing competing projects
  • Ability to build credibility and work collaboratively with both internal and external contacts
  • Advanced Microsoft Office skills
  • Experience using Tessitura (preferred) or comparable CRM application
  • A high level of interest/knowledge of the performing arts
This position requires the ability to work a fluctuating full-time work schedule that will include day and evening hours, as well as flexibility to work on holidays and weekends as needed.
Please forward cover letter in PDF or Word format with salary requirements and resume to:—and use code SCHM0217 in the subject line. No phone calls please.
Mission: Roundabout Theatre Company is committed to producing the highest quality theatre with the finest artists, sharing stories that endure, and providing accessibility to all audiences. A not-for-profit company, Roundabout fulfills its mission each season through the production of classic plays and musicals; development and production of new works by established and emerging writers; educational initiatives that enrich the lives of children and adults; and a subscription model and audience outreach programs that cultivate and engage all audiences. 
Roundabout Theatre Company is an Equal Opportunity Employer.