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Temporary Outbound Campaign Representatives

Roundabout Theatre Company, New York’s leading not-for-profit theatre seeks energetic, articulate, dependable and outgoing individuals for part-time outbound fundraising representatives. This position is temporary with an anticipated end in January 2017.

Outbound Campaign Representatives provide best-in-class customer service in Roundabout’s high-volume Call Center with a focus on fundraising calls. Reporting to the Call Center Supervisors, Representatives will be given the tools and training to effectively meet customer needs while also generating the maximum revenue for the institution to support its mission and productions. This position is compensated with a combination of base pay and commission.
 
Responsibilities
  • Perform outbound calls to solicit subscription sales and contributions from qualified lead segments as set forth by the Director of Call Center Operations and Call Center Supervisors.
  • Utilize Tessitura (Roundabout’s customer relationship management software) and our electronic lead management system to ensure that all customers receive relevant and personalized care.
  • Assist with departmental mailings and special projects.
  • Maintain a robust knowledge of Roundabout’s offerings, sales techniques, policies, and customer service standards.
  • Additional duties as assigned.
Requirements
  • The ideal candidate is dependable and personable with experience handling outbound calls in a high volume call center. S/he demonstrates unfailing commitment to customer service, responding promptly to customer needs while upholding the organization’s values.
  • S/he is reliable and personable with a collaborative spirit. This person is open to taking on new tasks and challenges, and is able to adapt to changes in a fast paced work environment.
  • A Bachelor’s degree and experience with Tessitura (or comparable technology) preferred, but not required
  • Flexibility to work weekend, evening and holiday shifts is a must.
This position’s traditional schedule is Monday-Friday 5–9pm (20 hours a week).
Please forward cover letter and resume in PDF or Word format to: as-jobs@roundabouttheatre.org and use code ASR-0117 in the subject line. No phone calls please.
 
Roundabout Theatre Company is an Equal Opportunity Employer.
 
Mission: Roundabout Theatre Company is committed to producing the highest quality theatre with the finest artists, sharing stories that endure, and providing accessibility to all audiences. A not-for-profit company, Roundabout fulfills its mission each season through the production of classic plays and musicals; development and production of new works by established and emerging writers; educational initiatives that enrich the lives of children and adults; and a subscription model and audience outreach programs that cultivate and engage all audiences.