Tickets & Policies
Call Audience Services with any questions about your ticket purchases or subscription.
Phone: (212) 719-1300 Fax: (212) 642-9630
Hours: Mon–Fri 9am–8pm, Sat 10am–8pm, Sun 10am–6pm
For tickets to
Anything Goes, call Telecharge at
(800) 432-7250 or click here.
Box Office Hours
American Airlines Theatre, Stephen Sondheim Theatre and Studio 54
Sun & Mon 10am–6pm, Tues–Sat 10am–8pm
The Harold & Miriam Steinberg Center for Theatre
Laura Pels Theatre / Black Box Theatre
Sun & Mon, noon–6pm Tues–Sat Noon–7:30pm
No exchanges one hour before any curtain.
Box Offices close at 6pm any evening without a performance.
SUBSCRIBER TICKET EXCHANGE
If your plans change after you have purchased your subscription, you can:
- Exchange your tickets, free of charge, for another performance of the same production
- Donate your tickets
- Cancel your tickets and exchange or donate at a later date
an Exchange That Suits Your Needs
What is most important to you?
COMPARABLE SEATS:
- Exchange your tickets as early in the show's run as possible.
- Designate three alternate date choices, in order of preference. We will seat you in the performance that has the best comparable seating.
A SPECIFIC PERFORMANCE DATE:
- Exchange your tickets as early in the show’s run as possible.
- Designate only one date choice. Comparable seats can’t be guaranteed.
RUSH EXCHANGE—RECEIVING MY TICKETS EARLY:
- We begin processing exchanges approximately 2 weeks before the first performance of each show. Please indicate "Rush Exchange" on your Exchange Form if you need your tickets immediately. Comparable seats are unlikely if your exchange is processed more than 2 weeks before your first requested date.
LAST MINUTE TICKET EXCHANGES:
- You can call Audience Services to exchange your tickets as late as 12pm for matinees or 4pm for evening shows on the day of your performance.
I DO NOT WISH TO RESCHEDULE MY TICKETS:
- Roundabout will be happy to recognize your tax-deductible ticket donation with a receipt for tax purposes.
Where to Exchange or Donate Tickets
AT A ROUNDABOUT BOX OFFICE
Bring your tickets to the American Airlines Theatre, Studio 54, or Laura Pels Theatre Box Office as early as one month before the show's first performance. Due to large volume, exchanges are not permitted at the Box Office within one hour of any performance.
BY MAIL
Return your tickets and your
Ticket Exchange Form along with a self-addressed stamped envelope to:
Roundabout Theatre Company
231 West 39th Street, Suite 1200
New York, NY 10018
ATTN: TICKET EXCHANGE
Chairman's Circle and Artistic Director's Circle members should mail requests to the attention of the Patron's Desk.
Tickets must arrive at Roundabout prior to your scheduled performance. Please keep the pink copy of the Ticket Exchange Form for your records. The play number on the form is indicated on your ticket.
BY PHONE
You can call Audience Services to exchange or donate tickets starting two days before your scheduled performance. On the day of your performance, please call no later than 12pm for matinees or 4pm for evening shows.
TICKET EXCHANGE POLICY GUIDELINES
- Tickets may be exchanged once for another performance of the same production. Subsequent exchanges are at the discretion of Roundabout Theatre Company and will be for general admission seating only.
- All exchanges are subject to ticket availability.
- Comparable seating is not guaranteed, but subscribers always receive the best available seats at the time the exchange is processed. If the performance you request does not have comparable seating available you may receive a general admission ("GA") pass. Subscribers holding GAs will be seated by the house staff just prior to curtain and may be asked to take different seats at intermission. You will not be interrupted during the performance.
Subscribe for access to free and flexible ticket exchanges.
TICKETING FAQS
Click here for answers to frequently asked questions.