Ticketing FAQs & Policies

Ticketing FAQ

1. What is the curtain time for each venue?
AMERICAN AIRLINES THEATRE, STUDIO 54, STEPHEN SONDHEIM THEATRE
Evening performances 8pm
Early Curtain Series Performances 7pm
Matinees 2pm
LAURA PELS THEATRE
Evening performances 7:30pm
Matinees 2pm
BLACK BOX THEATRE
Evening performances 7pm
Matinees 1:30pm
Click here for this month's calendar.
 
2. Is there an online seating chart for my show?
All of our theatres offer online seating charts, except for the Black Box Theatre, which is general admission.
 
3. What is the current season schedule?
This list is provided as a reference and is subject to change without notice.

AMERICAN AIRLINES THEATRE
The Cherry Orchard September 15, 2016 – December 4, 2016
Arthur Miller's The Price   February 16, 2017 – May 7, 2017
Marvin's Room TBD
LAURA PELS THEATRE
Love, Love, Love   September 22, 2016 – December 18, 2016
If I Forget  February 2, 2017 – March 30, 2017
Napoli, Brooklyn TBD
BLACK BOX THEATRE
Kingdom Come October 7, 2016 – December 18, 2016
On the Exhale  TBD
STUDIO 54
Holiday Inn September 1, 2016 – January 15, 2017
4. What are my subscription series dates?
Click here for a PDF of the tentative schedule by Series Code for the 2016–2017 Season.
Note: Charts are accurate as of the date printed on them, and may change at any time. Call Audience Services with any questions 212.719.1300. 
 
5. What if I want to change my subscription series?
When you renew, please provide us with as many alternate subscription series choices as possible. That way, we can explore a variety of options and get you the best seats possible, though comparable seating cannot be guaranteed.
  
6. How do I exchange my tickets?
As a subscriber, you can now exchange or donate your tickets as soon as you know you cannot attend your scheduled performance. Please see Subscriber Ticket Exchange for a detailed explanation of our policy.
 
7. What is the Ovation Club?
Full season subscribers are automatically enrolled in our Ovation Club. Ovation Club members receive several great benefits, including a one-year subscription to New York magazine, an invitation to an exclusive Ovation Club event, a 15% discount on Roundabout merchandise purchased online at BroadwayStore.com and a 2-for-1 voucher that can be used to treat a friend to two tickets for the price of one to a 2016-2017 Roundabout production. Additionally, Ovation Club members still receive the great subscription benefits they’ve come to love and expect at Roundabout Theatre Company: free and flexible ticket exchanges, discounted tickets for family and friends, and discounts on restaurants, hotels, and parking.
 
8. What if I’m late for a performance?
For the comfort of all Roundabout patrons, latecomers will be seated at suitable breaks in the performance and in conveniently reachable seat locations. Latecomers who are ticketed for accessible seats in the mezzanine at the Laura Pels Theatre may be redirected to similar seats in the orchestra. Latecomers will be seated at the discretion of the management.