Ticketing FAQs & Policies

Ticketing FAQ

1. What is the curtain time for each venue?
American Airlines Theatre, Studio 54 and Stephen Sondheim Theatre
Evening performances 8pm
Early Curtain Series Performances 7pm 
Matinees 2pm
 
Harold and Miriam Steinberg Center for Theatre
Laura Pels Theatre
Evening performances 7:30pm
Matinees 2pm
Black Box Theatre
Evening performances 7pm
Matinees 1:30pm
 
Click here for this month's calendar.
 
2. Is there an online seating chart for my show?
All of our theatres offer online seating charts, except for the Black Box Theatre, which is general admission.
 
3. What is the current season schedule?
This list is provided as a reference and is subject to change without notice.

AMERICAN AIRLINES THEATRE
The Cherry Orchard  9/15/16–12/4/16
Arthur Miller's The Price  2/16/17–TBD
 
LAURA PELS THEATRE
Love, Love, Love  9/22/16–12/18/16
If I Forget  2/2/17TBD
Napoli, Brooklyn  6/8/17–TBD
 
BLACK BOX THEATRE
Kingdom Come  10/7/16–TBD

STUDIO 54
Holiday Inn  9/1/16–1/15/17
 
4. What are my subscription series dates?
Click here for a PDF of the tentative schedule by Series Code for the 2016–2017 Season.
Note: Charts are accurate as of the date printed on them, and may change at any time. Call Audience Services with any questions 212.719.1300. 
 
5. What if I want to change my subscription series?
When you renew, please provide us with as many alternate subscription series choices as possible. That way, we can explore a variety of options and get you the best seats possible, though comparable seating cannot be guaranteed.
 
6. What is the Theatre Plus reception schedule?
Check our Calendar for performances with the Performance Extra (Px) logo. Social Series and Out at Roundabout (formerly the Gay and Lesbian Series) take place one hour after the show. The Wine Series takes place one hour before the show.
 
For performances in the American Airlines Theatre, the receptions are held in the Penthouse Lobby on the 5th floor, unless otherwise specified.
  
7. How do I exchange my tickets?
As a subscriber, you can now exchange or donate your tickets as soon as you know you cannot attend your scheduled performance. Please see Subscriber Ticket Exchange for a detailed explanation of our policy.
 
8. What is the Ovation Club?
Full season subscribers are automatically enrolled in our Ovation Club. Ovation Club members receive several great benefits, including a one-year subscription to New York magazine, an invitation to an exclusive Ovation Club event, a 15% discount on Roundabout merchandise purchased online at BroadwayStore.com and a 2-for-1 voucher that can be used to treat a friend to two tickets for the price of one to a 2016-2017 Roundabout production. Additionally, Ovation Club members still receive the great subscription benefits they’ve come to love and expect at Roundabout Theatre Company: free and flexible ticket exchanges, discounted tickets for family and friends, and discounts on restaurants, hotels, and parking.
 
9. What if I’m late for a performance?
For the comfort of all Roundabout patrons, latecomers will be seated at suitable breaks in the performance and in conveniently reachable seat locations. Latecomers who are ticketed for accessible seats in the mezzanine at the Laura Pels Theatre may be redirected to similar seats in the orchestra. Latecomers will be seated at the discretion of the management.