To renew your Roundabout subscription online, you need the renewal materials that you have receieved by mail or email. If you have not received renewal materials, call Ticket Services at 212.719.1300.
Locate the following on your renewal materials:
Your USER NAME and PASSWORD.
Your current account information printed just above your address on the renewal mailer / at the bottom of the email you receieved.
7 digit Account Number // Number of Persons // 4 or 5 digit Series Code
You'll also need the following to complete your renewal online:
A major credit card (AMEX, Visa, MC, Discover) for payment.
A valid e-mail address for confirmation.
WHAT CAN/CAN'T I DO IN RENEW ONLINE?
Once inside you will be allowed to:
Change your number of subscriptions or series for 2010-11.
Request a seating change.
You will not be able to:
Renew your Family Club, Teacher's Series (FR02, FR11) or Sign-Interpreted Series subscription (TU09, SM10). This is due to additional materials and verifications required to process these series. For these series, please mail in your form as per usual or call Ticket Services at 212.719.1300 to renew your subscription.
Renew multiple subscription accounts at once (i.e multiple subscriber account numbers).
Change the primary subscriber name or address. For security reasons, the primary subscriber name and address must match the information on hand for the 2009-10 season.
FREQUENTY ASKED QUESTIONS:
How can I upgrade my seat locations?
Seat location upgrades are processed on a first-come, first-served basis. It is best to send in your upgrade request as early as possible.
If you join the Chairman's Circle, you will enjoy priority subscription seating and assistance.
Where is Section B seating?
Subscribers who purchase Section B will receive Rear Mezzanine seating at the American Airlines Theatre and Studio 54, and will receive Rear Side Orchestra or Rear Side Mezzanine seating at the Laura Pels Theatre.
What if I'm happy with my seat locations?
If so, please DO NOT request a series change. If there are dates in your present series that are not convenient, simply exchange your tickets for that production. We always attempt to give our subscribers comparable seat locations for their first exchange.
What if I want to change my subscription series?
When changing to another subscription series, please provide Ticket Services with as many alternate series choices as possible. This will enable us to try to give you comparable seat locations in your new series.
What are Wild Card series?
Choosing Wild Card allows us to put you in the series with the best availability. DO NOT select Wild Card if you want to keep your seats. Wild Card series are intended for subscribers who do not currently have a set series code, and who have flexibility with their dates.
How do I change the names on my account?
For security reasons you can not change the name on the account via the web. If you wish to change the name of the account holder or split your subscription, please attach a signed, written request with your renewal form.
Other questions?
Call Roundabout Theatre Company Ticket Services at 212.719.1300.
