Ticketing FAQs & Policies

Ticketing FAQ

1. What is the curtain time for each venue?
AMERICAN AIRLINES THEATRE
Evening performances 8pm
Early Curtain Series Performances 7pm
Saturday Matinees 2pm
Sunday Matinees 3pm
Studio 54, Stephen Sondheim Theatre
Evening performances 8pm
Early Curtain Series Performances 7pm
Matinees 3pm
LAURA PELS THEATRE
Evening performances 7:30pm
Saturday Matinees 2pm
Sunday Matinees 3pm
BLACK BOX THEATRE
Evening performances 7pm
Saturday Matinees 1:30pm
Sunday Matinees 2pm
Click here for this month's calendar.
 
2. Is there an online seating chart for my show?
All of our theatres offer online seating charts, except for the Black Box Theatre, which is general admission.
 
3. What is the current season schedule?
This list is provided as a reference and is subject to change without notice.

AMERICAN AIRLINES THEATRE
Bernhardt/Hamlet August 31, 2018 – November 18, 2018
True West December 27, 2018 – March 17, 2019
All My Sons April 4, 2019 – June 23, 2019
LAURA PELS THEATRE
Apologia September 27, 2018 – December 16, 2018
Merrily We Roll Along January 12, 2019 – April 7, 2019
Toni Stone May 23, 2019 – August 11, 2019
BLACK BOX THEATRE
Usual Girls October 11, 2018 – December 23, 2018
Something Clean May 4, 2019 – June 30, 2019
STUDIO 54
Kiss Me, Kate February 14, 2019 – June 2, 2019
4. What are my subscription series dates?
Click here for a PDF of the tentative schedule by Series Code for the 2018–2019 Season.
Note: Charts are accurate as of the date printed on them, and may change at any time. Call Audience Services with any questions 212.719.1300. 
 
5. What if I want to change my subscription series?
When you renew, please provide us with as many alternate subscription series choices as possible. That way, we can explore a variety of options and get you the best seats possible, though comparable seating cannot be guaranteed.
  
6. How do I exchange my tickets?
As a subscriber, you can now exchange or donate your tickets as soon as you know you cannot attend your scheduled performance. Please see Subscriber Ticket Exchange for a detailed explanation of our policy.
 
7. What is the Ovation Club?
Full season subscribers are automatically enrolled in our Ovation Club. Ovation Club members receive several great benefits, including a one-year subscription to New York magazine, an invitation to an exclusive Ovation Club event, a 15% discount on Roundabout merchandise purchased online at BroadwayStore.com. Additionally, Ovation Club members still receive the great subscription benefits they’ve come to love and expect at Roundabout Theatre Company: free and flexible ticket exchanges, discounted tickets for family and friends, and discounts on restaurants, hotels, and parking.
 
8. What if I’m late for a performance?
For the comfort of all Roundabout patrons, latecomers will be seated at suitable breaks in the performance and in conveniently reachable seat locations. Latecomers who are ticketed for accessible seats in the mezzanine at the Laura Pels Theatre may be redirected to similar seats in the orchestra. Latecomers will be seated at the discretion of the management.