*Updated as of May 3, 2022
For everyone’s protection and peace of mind, Roundabout is requiring proof of full COVID-19 vaccination with an FDA- or WHO-authorized vaccine for our audiences—as well as artists and staff. We will require proof of a recent negative COVID-19 test for those who are unvaccinated due to a disability or religious belief.
Please Note: In accordance with COVID safety experts, due to the proximity of the actors, all audience members seated in the front row of Exception to the Rule will be required to wear approved KN95 masks provided by Roundabout. If you choose to sit in the front row during your performance, you will be required to wear the provided mask. Audience members not seated in the front row will be permitted to wear their own masks. All audience members are required to wear facial masks that cover the nose and mouth at all times while in any Roundabout venue.
Are vaccines required to see a show?
All audience members 5 years of age and older are required to be fully vaccinated before entering the theatre. Audience members 18 years of age and older must show proof of vaccination along with a valid photo ID. “Vaccinated” means on the day of the performance date as shown on the valid ticket, a guest has received
(a) the second dose of an FDA or WHO authorized 2-dose COVID-19 vaccine, or
(b) the single dose of an FDA or WHO authorized 1-dose vaccine, or
(c) for international guests, 2 doses of any “mix and match” combination of an FDA or WHO approved COVID-19 vaccines is acceptable.
All audience members will be required to show proof of vaccination, which clearly identifies the vaccine received and the date of the last dose, along with a corresponding photo ID for audience members 18 years of age and older.
Children under age 5 are not permitted in the theatre.
Audience members with a qualifying disability, or a sincerely held religious belief precluding them from receiving the vaccine may present—in lieu of proof of vaccination—proof of a negative COVID-19 PCR test within 72 hours of the performance start time, or a negative COVID-19 rapid antigen test within 6 hours of the performance start time.
If you are unable to provide the requested documentation at this time please contact Audience Services for assistance in rescheduling. Any ticket holder unable to meet vaccine and/or testing requirements will be denied entry.
Are masks required to see a show?
All audience members are required to wear facial masks that cover the nose and mouth at all times while in the theatre.
Will food and drinks be served at the show?
No food or drink will be served or permitted in the theatre at this time.
What are you doing to protect people from COVID-19?
The ventilation systems in all our auditoriums now have MERV 14 or higher filtration, and, in addition to rigorous cleaning and sanitation, we’ll be implementing all applicable health and safety protocols based on government and industry guidance. As guidelines evolve, we’ll keep you informed about the updated precautions we’re taking for your comfort and care.
On the day of the performance, by entering the theatre, all audience members are attesting that they:
- Have not had COVID-19 in the prior fourteen days;
- Have not been in contact with anyone known to have COVID-19, or persons exhibiting symptoms of COVID-19 in the prior fourteen days;
- Are not presently exhibiting COVID-19 symptoms themselves.
Any ticket holder unable to affirm these three items, should not attend the theatre. They should stay home and contact Audience Services at firstname.lastname@example.org or 212.719.1300 for assistance in rescheduling.
I don’t feel well. Should I still attend the show?
No. If you are feeling sick, please stay home and contact Audience Services at email@example.com or 212.719.1300 for assistance.
Subscriptions & Tickets
I previously had tickets to a Roundabout production originally scheduled for the 2019 / 2020 season. What happens now?
Ticket holders were contacted when theatre shut down with several options. If you chose to receive a refund at that time, you will need to purchase new tickets once they go on sale to the general public. If you chose to receive a credit to your account, you are eligible for an exclusive pre-sale and will be notified via email when that pre-sale takes place. Please contact Audience Services for more information at firstname.lastname@example.org or 212.719.1300. For Audience Services hours of operation click here.
I purchased an Open subscription. What do I do next?
You will be alerted when the booking window for each show is open. That is when you will have the chance to pick your seats and date. Currently, bookings are open for Caroline, or Change and Trouble in Mind.
For additional information on ticket exchanges, please click here.
Terms and Conditions
By purchasing a ticket to a Roundabout event, or by entering or by one’s presence in a Roundabout venue, a theatre goer agrees to abide by all COVID-19 safety protocols as determined by Roundabout Theatre Company at the time of the event. This could include but is not limited to mask wearing, temperature checks, proof of vaccination, social distancing, mobile ticketing, and use of credit cards to purchase concessions and merchandise. Theatregoer agrees to adjust any behavior as instructed by members of Roundabout Theatre Company staff, should a staff member determine such behavior to be unsafe and request such an adjustment. Specific safety protocols will be listed on roundabouttheatre.org prior to performances and may be updated at any time.
By entering a Roundabout Theatre Company venue, theatregoer assumes all risks associated with entering a place of public gathering and voluntarily waives any and all claims and potential claims against Roundabout Theatre Company relating to COVID-19 or any other communicable disease or illness, or that arise from or relate in any way to, however caused, the risk of exposure or actual or alleged exposure to a bacteria, virus or other pathogen capable of causing COVID-19 or any other communicable disease or illness, in each case whether the actual or alleged circumstances giving rise to any claim or potential claim occur before, during, or after the event.
*As of April 18, 2022