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Terms and Conditions

By purchasing a ticket to a Roundabout event, or by entering or by one’s presence in a Roundabout venue, a theatre goer agrees to abide by all COVID-19 safety protocols as determined by Roundabout Theatre Company at the time of the event. This could include but is not limited to mask wearing, temperature checks, proof of vaccination, social distancing, mobile ticketing, and use of credit cards to purchase concessions and merchandise. Theatregoer agrees to adjust any behavior as instructed by members of Roundabout Theatre Company staff, should a staff member determine such behavior to be unsafe and request such an adjustment. Specific safety protocols will be listed on prior to performances and may be updated at any time.

By entering a Roundabout Theatre Company venue, theatregoer assumes all risks associated with entering a place of public gathering and voluntarily waives any and all claims and potential claims against Roundabout Theatre Company relating to COVID-19 or any other communicable disease or illness, or that arise from or relate in any way to, however caused, the risk of exposure or actual or alleged exposure to a bacteria, virus or other pathogen capable of causing COVID-19 or any other communicable disease or illness, in each case whether the actual or alleged circumstances giving rise to any claim or potential claim occur before, during, or after the event.  


I previously had tickets to a Roundabout production originally scheduled for the 2019 / 2020 season. What happens now? 

Ticket holders were contacted when theatre shut down with several options. If you chose to receive a refund at that time, you will need to purchase new tickets once they go on sale to the general public. If you chose to receive a credit to your account, you are eligible for an exclusive pre-sale and will be notified via email when that pre-sale takes place. Please contact Audience Services for more information at or 212.719.1300. For Audience Services hours of operation click here.

When are Roundabout productions beginning performances (2021 / 2022 Season)?

Performances Begin
Caroline, or Change October 8, 2021
Trouble in Mind October 29, 2021
Birthday Candles March 18, 2022
...what the end will be March 24, 2022
Exception to the Rule
April 7, 2022
The Wanderers June 23, 2022

What are you doing to protect people from COVID-19?

The ventilation systems in all our auditoriums now have MERV 14 or higher filtration, and, in addition to rigorous cleaning and sanitation, we’ll be implementing all applicable health and safety protocols based on government and industry guidance. As guidelines evolve, we’ll keep you informed about the updated precautions we’re taking for your comfort and care.

I don’t feel well. Should I still attend the show?

No. If you are feeling sick, please stay home and contact Audience Services at or 212.719.1300 for assistance.

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