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Roundabout Theatre Company, New York’s leading not-for-profit theatre, is seeking a detail-oriented individual with demonstrated experience in operational excellence for an associate-level position in our Sales & Analytics Department.

The Analytics and Operations Associate will play a pivotal role in maintaining the dynamic production and sales processes for Roundabout’s Sales & Analytics team, as well as the ongoing management of Criterion Ticketing, our e-commerce platform.

This is some of what the Analytics and Operations Associate will do:

  • Serve as a subject matter expert in Tessitura ticketing reporting and analytics.
  • Take ownership of and expedite Analytics and Operations initiatives, encompassing financial reporting, sales and trend analysis, the monitoring of special programs, and the optimization of workflows.
  • Uphold the integrity of data produced by the office and proactively find issues before they arise.
  • Undertake additional responsibilities as delegated.

This is some of what the Analytics and Operations Associate should bring:

  • 1-3 years’ experience, with event ticketing experience preferred.
  • Familiarity with Tessitura software is strongly preferred, as this role must interact closely with our CRM system.
  • An elevated level of computer proficiency with knowledge of Microsoft Office programs including Word, Excel, and Outlook.
  • A keen attention to detail.
  • Excellent time management.
  • Readiness to collaborate and engage with others to problem-solve and manage competing project timelines.

This is a full-time, non-exempt position with all standard Roundabout benefits. The salary is $55,000 annually plus any overtime for hours worked over 40 in a workweek. This role’s set schedule is Tuesday-Saturday, with some evening availability required.

TO APPLY: 

Please forward cover letter in PDF or Word format and resume to: jobs@roundabouttheatre.org – and use code AOA-0324 in the subject line. If you require reasonable accommodation to participate in the interview process, please indicate in your email.  No phone calls please. 

As part of our application process, we ask that candidates consider completing a survey. This is voluntary and survey information will be anonymous and kept separate from application materials. Click on this link to access the survey.


Roundabout celebrates the power of theatre by spotlighting classics from the past, cultivating new works of the present and educating minds for the future 

Read more about Roundabout’s work, culture, and commitment to the future at https://www.roundabouttheatre.org/about/ 

As a theatre company and a long-standing member of many communities, Roundabout believes in the importance of words, the impact of action, and the healing capacity of shared stories. Roundabout has created a five-year strategic plan to evaluate and evolve how we address Equity, Diversity, Inclusion and Anti-Racism in our work, workplaces, and our community. Conceived by a team of 29 staff members in collaboration with the Board EDI Committee following a company-wide assessment in October 2019, the plan was launched in September 2021. Learn more HERE 

To this end, Roundabout Theatre Company is an Equal Opportunity Employer that strives to represent individuals from all walks of life in its workforce. We want our employment community to be a representation of the diverse world we live in. As such, we strongly encourage people from underrepresented groups to apply, and we ensure that every candidate who applies for a position at Roundabout Theatre Company is treated equally and fairly without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, disability status and any other factor prohibited by law. We believe diversity in our teammates is paramount to our success as a not-for-profit theatre serving all communities in New York.