Roundabout Theatre Company, one of the nation’s largest not-for-profit theatres, seeks an energetic and personable individual to join the company as a non-union, full-time Box Office Representative at their Off-Broadway venue, The Miriam and Harold Steinberg Center for Theatre. The Box Office Representative will report to the Box Office Manager and have responsibility for supporting smooth and efficient box office operations, including providing excellent customer service to Roundabout Theatre Company subscribers and single ticket buyers while ensuring efficient front-of-house traffic flow and timely curtains.

This is some of what the Box Office Representative will do:

• Handle all ticketing and customer service inquiries ensuring positive customer experiences and on-time house turnover for curtains.
• Maintain customer and transaction data in Tessitura and other related software.
• Process house seat orders at discretion of Box Office management.
• Answer calls and inquiries from Roundabout Theatre Company staff.
• Make outgoing customer services calls to ticketholders
• Assist Box Office management with various special projects.
• Maintain and balance daily user drawer (including pre and post-shift cash counts and sign-offs).
• Maintain box office files (ticket racks, exchange forms, etc.)
• Keep a clean and organized box office.

This is some of what the Box Office Representative should bring:

The ideal candidate will have prior Roundabout Theatre Company call center, box office or other reThe ideal candidate will have prior Roundabout Theatre Company call center, box office or other related customer service experience (call center, retail, restaurant, etc.).

Additionally, the well qualified candidate will possess:

• Excellent customer service skills.
• A confident, personable, and collaborative spirit.
• Attention to detail, excelling in organizing and prioritizing competing tasks.
• Experience as an intermediate/advanced user of Tessitura (preferred) or comparable CRM application.
• A high level of interest in/knowledge of the performing arts.
• Punctuality and reliability.

The schedule for this position is Saturday through Wednesday. It also requires the flexibility to work evening, weekend, and holiday shifts as needed. 

The salary is $21.00 per hour. 

To apply:

Please forward cover letter in PDF or Word format and resume to: [email protected] and use code BO-0726 in the subject line. If you require reasonable accommodation to participate in the interview process, please indicate in your email.  No phone calls please.

Roundabout celebrates the power of theatre by spotlighting classics from the past, cultivating new works of the present and educating minds for the future.

Read more about Roundabout’s work, culture, and commitment to the future.

As a theatre company and a long-standing member of many communities, Roundabout believes in the importance of words, the impact of action, and the healing capacity of shared stories. That belief demands that we make our work accessible to all. Read our five-year strategic plan on how we intend to build a better Roundabout. 

To this end, Roundabout Theatre Company is an Equal Opportunity Employer that strives to represent individuals from all walks of life in its workforce. We want our employment community to be a representation of the diverse world we live in. As such, we strongly encourage people from underrepresented groups to apply, and we ensure that every candidate who applies for a position at Roundabout Theatre Company is treated equally and fairly without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, disability status and any other factor prohibited by law. We believe diversity in our teammates is paramount to our success as a not-for-profit theatre serving all communities in New York.