Roundabout Theatre Company, the nation’s largest not-for-profit theatre, seeks a Client Services Associate.

Reporting to the Senior Manager for Client Services, the Client Services Associate will facilitate and support event and database-related work within Roundabout’s Criterion Ticketing team. This position splits time between administration of events for Criterion Rentals and Roundabout Productions in Tessitura, Roundabout’s enterprise CRM. This is a full-time salaried position, with benefits.

This is some of what the Client Services Associate will do:

• Assessing, programming, and maintaining events and pricing structures in Tessitura with a sharp eye for granular detail. This includes but is not limited to:
  • Creating and scheduling production events
  • Auditing event builds
  • Programming pricing, promotional offers, and scheduling dynamic pricing events
  • Facilitating annual subscription rollovers
• Collaborating with internal and external stakeholders and clients on administration of sales plans and projects for both Roundabout Theatre Company and Criterion Ticketing events.
• Serving as Criterion’s Client Representative for communications between rental production companies and our team.
• Communicating requirements for reporting and analysis of event sales
• Creating and maintaining best practices for processes, reports, and integrations
• Assisting with wider team projects, including routine data pulls and analysis, and other duties as assigned

This is some of what the Client Services Associate should bring:

• 1–3 years’ experience in an arts organization, theatre company, or box office.
• An elevated level of computer proficiency with knowledge of Microsoft Office programs including Word, Excel, and Outlook.
• CRM experience required. Familiarity with Tessitura software strongly preferred.
• A keen attention to detail.
• Excellent time management.
• Readiness to collaborate and engage with others to problem-solve and manage competing project timelines.

The schedule for this position is 10am–6pm, Tuesday and Wednesday, and 12:30pm–8:30pm, Thursday, Friday, and Saturday. This is a fully remote department. People who live in New York, New Jersey, and Connecticut can apply.

The salary range is $55,000–$60,000 annually plus any overtime for hours worked over 40 in a workweek. This is a full-time position with the standard Roundabout benefits package that includes medical plan paired with a health reimbursement account, dental, vision, 401k with 5% employer contribution, PTO, LTD, and life insurance.

To apply:

Please forward cover letter in PDF or Word format and resume to [email protected] and use code CSA-0926 in the subject line. If you require reasonable accommodation to participate in the interview process, please indicate in your email.  No phone calls please.

Roundabout celebrates the power of theatre by spotlighting classics from the past, cultivating new works of the present and educating minds for the future.

Read more about Roundabout’s work, culture, and commitment to the future.

As a theatre company and a long-standing member of many communities, Roundabout believes in the importance of words, the impact of action, and the healing capacity of shared stories. That belief demands that we make our work accessible to all. Read our five-year strategic plan on how we intend to build a better Roundabout. 

To this end, Roundabout Theatre Company is an Equal Opportunity Employer that strives to represent individuals from all walks of life in its workforce. We want our employment community to be a representation of the diverse world we live in. As such, we strongly encourage people from underrepresented groups to apply, and we ensure that every candidate who applies for a position at Roundabout Theatre Company is treated equally and fairly without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, disability status and any other factor prohibited by law. We believe diversity in our teammates is paramount to our success as a not-for-profit theatre serving all communities in New York.