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Please refer to our Privacy Policy to understand how Roundabout collects and uses information.

Roundabout Theatre Company (“RTC”) takes reasonable technical and organizational precautions to prevent exposure, misuse or loss of your data.  Your personal information is stored in a database hosted and maintained by a certified PCI compliant third party in a certified secure installation.  All financial transactions entered through our website are protected by encryption technology.  RTC cannot be responsible for the transmission of information over the Internet which is out of its control.

RTC exercises reasonable care in mitigating any potential issues associated with the operation of our website, including, but not limited to, utilizing security software applications and employing computer consultants. We realize, however, that a multitude of technical issues can arise in our website operations.  To this effect, RTC does not warrant that the functions contained on the website, will be uninterrupted or error free, that defects will be corrected, or that RTC's web pages or ISP or server operations that host or transmit any web page or content contained thereon is free of viruses or other harmful defects.

In the event that there exists a conflict between posted materials, policies or any other terms on the website and any executed agreements, such as subscription policies, donor agreements or any other arrangements, the executed agreement and its terms will prevail and will be given full force and effect without modification. RTC’S website and its materials are provided on an "AS IS" basis without any kind of warranties or representations, either express or implied, regarding, among other things, the accuracy, completeness, or reliability of text, graphics, opinions (direct or indirect implications thereof) and other items accessed from or via this website.

RTC, its suppliers or any other third parties mentioned on this website shall not be liable, under any circumstances, for direct, indirect, incidental, special or consequential damages, including, but not limited to, costs associated with servicing, repairing and/or replacing equipment, lost data, lost profits, or business interruptions, resulting from the use or inability to use this website and its materials, whether or not RTC is advised of the possibility of such damages.

COVID-19 Policies

*Updated as of January 10, 2023

Per The Broadway League’s current COVID-19 safety policy, vaccines are no longer required to enter Roundabout venues.

Audience members are encouraged but not required to wear their own masks. Please note that mask requirements may change at any time in accordance with recommendations from health and safety experts and/or the needs of the show and our audiences.

By entering a Roundabout Theatre Company venue, theatregoer assumes all risks associated with entering a place of public gathering  and voluntarily waives any and all claims and potential claims against Roundabout Theatre Company relating to COVID-19 or any other communicable disease or illness, or that arise from or relate in any way to, however caused, the risk of exposure or actual or alleged exposure to a bacteria, virus or other pathogen capable of causing COVID-19 or any other communicable disease or illness, in each case whether the actual or alleged circumstances giving rise to any claim or potential claim occur before, during, or after the event.  



Approved ticket exchanges are subject to fees and applicable price increases and are based on availability. Tickets include a $2.00 facility fee and purchases are subject to non-refundable handling fees. Tickets purchased from unauthorized sources may be counterfeit or otherwise invalid; such purchases are made at your own risk. Your ticket(s) may not be copied or reproduced in any form. Your ticket(s) constitutes a revocable license and the management reserves the right to refuse admission or revoke tickets at any time, for any reason. Accessible locations are only for ticketholders who require the features of those locations. Ticketholders seated in these areas who do not require these features may be relocated.

By attending a Roundabout Theatre Company event, you are entering an area where photography, video, and audio recording may occur. Your attendance at any of our events grants your permission to be in these photos or video when such media is released.

Intellectual Property
This website’s design and content are the property of RTC and are protected by copyright, trademark, and other intellectual property laws. RTC authorizes you to view and download the content portion of this website only for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices contained on the original materials. You may not otherwise copy, reproduce, modify, perform, publish, transmit, display, participate in the transfer or sale, create derivative works, or in any way commercially exploit or provide to a third party the content or any other portion of the website without the prior written consent of RTC.  No license is granted or implied based on the display of any trade names, trademarks, service marks, logos, or domain names on this website.

If you post content or submit material to this website, such content will not be acknowledged or returned, and you grant RTC a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content does not violate this policy and will not cause injury to any person or entity, and that you will defend, indemnify RTC and/or its associates for all claims resulting from content you supply.  RTC has the right but not the obligation to monitor and edit or remove any activity or content. RTC takes no responsibility and assumes no liability for any content posted by you or any third party.

Links on This Website to Third Party Sites
This website may contain hyperlinks to websites and Internet resources operated by persons or entities other than RTC. Links from this website to other third-party sites do not constitute an endorsement by RTC or its associates of any third-party resources or their contents.  Such hyperlinks to other web resources are provided for your reference only and on an “as is” basis. You acknowledge and agree that RTC is not responsible for the availability of linked sites and does not endorse and is not responsible or liable for any content, advertising, products, privacy policies, or other materials on or available from such sites or any damages caused by them. You are solely responsible for determining the extent to which any content or resource is appropriate to use at any other websites to which you might link from this website.

Links to This Website on Third Party Sites
Websites operated by persons or entities other than RTC may contain hyperlinks to this website. Links to this website to other third-party sites do not constitute an endorsement by RTC or its associates of any third-party resources or their contents.  You acknowledge and agree that RTC does not endorse and is not responsible or liable for any content, advertising, products, privacy policies, or other materials on or available from such sites or any damages caused by them. You are solely responsible for determining the extent to which any content or resource is appropriate to use at any other websites which might link to this website.

You agree that you will not upload to, distribute, or otherwise publish on or through the website any material that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable.  You are solely responsible for any content you post to this website and represent and warrant that you will not post content that infringes or violates any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party.  By posting any User Content, you represent and warrant that you have the lawful right to post, distribute, display and reproduce such User Content.  You further agree that you will not post content that violates any law, statute, ordinance, or regulation and that the content will not contain any viruses, or other malware intended to damage, detrimentally interfere with, surreptitiously expropriate any system, data, or information.

You agree to defend, indemnify, and hold RTC and its employees, agents, officers, directors, agents, contractors, suppliers, constituents and other representatives harmless from and against all liabilities, damages, claims, actions, costs, and expenses (including reasonable attorneys' fees) in connection with or arising from your use of this website.  RTC may participate in the defense of any claim or action at your expense and any negotiations for settlement.  RTC reserves the right, on notice to you, to assume exclusive defense and control of any claim or action subject to indemnification by you, without relieving you of your indemnification obligations, and in that event, you agree to cooperate with our defense of the claim.

If any provision of these Terms and Conditions of Use is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and other provisions shall remain enforceable and in full effect. No failure or delay in enforcing any term, exercising any option or requiring performance shall be a waiver of that or any other right.

Rewards by Roundabout

Rewards by RoundaboutSM (“Rewards”) is a loyalty program offered by Roundabout Theatre Company.  RTC reserves the right to alter, amend or cancel the Rewards program and/or these Terms and Conditions or any policy, FAQ, or guideline pertaining to Rewards at any time and in its sole discretion.  Any changes or modifications will be effective immediately upon posting the revisions to, and you waive any right you may have to receive specific notice of such changes or modifications.  Participation in the Rewards program confirms your acceptance of these Terms and Conditions and any such changes or modifications; therefore, you should review these Terms and Conditions and applicable policies frequently to make sure you are aware of the most current terms and conditions that apply to Rewards.  If you then do not agree with the Terms and Conditions you may opt out of the program by calling RTC’s Audience Services department at 212.719.1300.

Information about how to join Rewards, and accrue and use points can be found here.  It is also important that you know:

  • Joining the Rewards program:
    • You may sign up:
      • online at:
      • by phone: 212.719.1300
      • at any RTC venue box office excluding the Stephen Sondheim Theatre
    • Beginning with our 2019–2020 season subscribers, Choose All subscribers, Open Subscription subscribers, Donor-level Friends of Roundabout and higher, Chairman’s Circle Members, and Artistic Director’s Circle Members will be automatically enrolled in the program
  • Accruing Points:
    • Rewards points will be awarded at the rate of five points per dollar spent based on the base price of a ticket inclusive of the $2 per ticket facility fee but exclusive of additional fees for ticket purchases for RTC productions in RTC venues
      • This includes, but is not limited to:
        • Single tickets (full price, discount, subscriber add-on, Hiptix, Hiptix Gold, Generation Roundabout, Access10, and non-commissionable group tickets) purchased directly through RTC at the box office, by phone or on
        • Single tickets purchased through some RTC integrated channels (awarding of points sold by others will be solely at the discretion of RTC)
        • Tickets purchased as a “Choose Any” package
      • This excludes:
        • Tickets for productions at non-RTC venues
        • Tickets for non-RTC (rental) productions at RTC venues
        • Commissionable group sales
        • Subscription package tickets (points are awarded as a lump sum at time of subscription purchase—see below)
        • Tickets sold through a non-RTC integrated channel
      • For Choose All and Open subscribers, Donor-level Friends of Roundabout and higher, Chairman’s Circle Members, and Artistic Director’s Circle Members, Rewards points will be awarded at the rate of ten points per dollar spent subject to the same inclusions and exclusions as above.
      • Points are accrued only after the performance date has passed, not on the purchase date (if different)
      • Ticket buyers not yet enrolled in the program have the option to join and accrue points within three days of attending a performance
  • Redeeming Points:
    • There are no handling fees on a Rewards ticket when redeemed. If one or more companion tickets are purchased at the time of redemption, those tickets are subject to standard fees.
    • Only one ticket may be redeemed with Rewards points per order
    • After the required number of points have been accrued, they may be redeemed online, by phone or at any Roundabout venue box office (excluding the Stephen Sondheim Theatre) as follows:
      • 3,500 points for one “Broadway” ticket at these venues (if for an RTC produced show):
        • The American Airlines TheatreSM
        • Studio 54
        • The Stephen Sondheim Theatre
      • 2,000 points for one “off-Broadway” ticket at the Laura Pels Theatre at the Harold and Miriam Steinberg Center for Theatre (if for an RTC produced show)
      • 1,000 points for one “Underground” ticket at the Black Box Theatre at the Harold and Miriam Steinberg Center for Theatre (if for an RTC produced show)
    • Rewards points are only valid for a free ticket, not a discount off the price of a ticket
    • Premium seats are not eligible for redemption
    • Points are non-transferable; however, Rewards tickets may be transferred
    • Rewards tickets are subject to the same exchange policy as purchased tickets
    • Points expire after 30 months without activity
    • Subscribers’ points expire 30 months after the start of the fiscal year in which they are no longer subscribers
    • Points cannot be redeemed for subscription purchase or renewal
    • Rewards tickets for specific dates and performances are subject to availability
  • General terms & conditions:
    • To participate in the Rewards program independently you must be at least 18 years of age. If you are between the ages of 13 and 18, you may access and participate in the Rewards program only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions
    • There are no enrollment fees and no maintenance fees for the program
    • Points accumulated under the program have no cash value and are only redeemable pursuant to these Terms and Conditions
    • Points do not constitute property of a Rewards program participant and may be revoked at any time by RTC. Points may not be transferred or assigned, and are not transferable upon death, as part of a domestic relations matter or otherwise by operation of law
    • Rewards points may not be transferred, however Rewards tickets may be transferred
    • Rewards points may be shared among members of an RTC recognized household account subject to RTC’s guidelines for such accounts
    • Rewards tickets are subject to the same exchange policy as purchased tickets
    • RTC reserves the right to determine, in its sole and absolute discretion, whether points have been earned and should have been posted to your account. You acknowledge that any such determination by RTC will be final and binding

Subscription Sales

IMPORTANT: Subscription sales are final, and include non-refundable handling fees.

Tickets may be exchanged, subject to availability. Open Subscription Seats must be booked before the last performance of a production. No compensation will be offered for any unbooked Open Subscriptions and tickets are not exchangeable between productions. Requests for seating upgrades are processed in order of receipt and with preference to your donation level. PLAYS, PERFORMERS AND PERFORMANCE SCHEDULES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Performance dates may include preview performances. Roundabout may share your name and postal address with other companies who will offer you specific promotions that may interest you, particularly discounts to other theatrical productions.

Roundabout Theatre Company is a not-for-profit 501(c)(3) organization. Contributions are tax-deductible to the full extent as permitted by the IRS.

Last updated: April 18, 2022