AUDIENCE SERVICES HOURS
Contact us with any questions about your ticket purchases or subscription.
| Sunday | 10AM–7PM |
| Monday | 10AM–6PM |
| Tuesday–Friday | 10AM–8PM |
| Saturday | 12PM–8PM |
Phone
212.719.1300
BOX OFFICE HOURS
Todd Haimes Theatre
(227 West 42nd Street)
| Tuesday–Saturday | 10AM–8PM |
| Sunday–Monday | 10AM–6PM |
Studio 54
(254 West 54th Street)
| Monday | 10AM–6PM |
| Tuesday–Saturday | 10AM–8PM |
| Sunday | 12PM–6PM |
Tickets for Roundabout shows at other venues cannot be purchased or exchanged at the Studio 54 Box Office. At this time, subscription tickets may only be exchanged at the Todd Haimes Theatre or the Harold and Miriam Steinberg Center.
Stephen Sondheim Theatre
(124 West 43rd Street)
| Monday–Friday | 10AM–8PM |
| Sunday | 12PM–6PM |
Harold and Miriam Steinberg Center for Theatre:
(111 West 46th Street)
| Monday–Saturday | 12PM–8PM |
| Sunday | 12PM–6PM |
SINGLE TICKET PURCHASES
Single ticket purchases are limited to 9 tickets per order and a total of 50 tickets per production. All purchases exceeding these limits must be made through a licensed group sales agent.
Please visit our Group Sales page for more information.
Seats in Mezzanine Row G at the Todd Haimes Theatre and Mezzanine Row NN at Studio 54 are sold at our lowest standard price.
There is a limit of 4 tickets per production in these rows to allow as many people as possible to purchase them.
Ticket purchases found not to adhere to these policies may be canceled without notice.
AUDIENCE AGREEMENT
WE'RE ALL IN THIS TOGETHER.
THEATRE EXISTS ONLY WITH AN AUDIENCE — AND AT ROUNDABOUT, WE'RE COMMITTED TO GETTING BETTER AND BETTER AT WELCOMING EVERYONE. SO, PLEASE:
- Dress comfortably.
- Feel free to engage with the show genuinely: react, vocalize, laugh, or cry. Just please do not intentionally distract your neighbors or the artists on stage.
- Show kindness towards each other. Don't judge others' responses, and don't presume you know someone else's story as they experience the show.
We all play an ongoing part to dismantle racism, ableism, colonialism, discrimination based on gender identity and sexual orientation, and all other forms of oppression. Roundabout reserves the right to relocate or remove any person who disregards our intention to make our theatres and events welcoming and accessible to all.
SUBSCRIBER TICKET EXCHANGE
As a subscriber, you can exchange or donate your tickets as soon as you have received your tickets.
TICKET EXCHANGE GUIDELINES
- TICKET EXCHANGES AND REFUNDS WILL ONLY BE CONSIDERED WHEN THE ORIGINAL TICKETS ARE PURCHASED THROUGH ONE OF THESE AUTHORIZED PRIMARY SALES CHANNELS: ROUNDABOUTTHEATRE.ORG, OR THE VENUE BOX OFFICE LOCATED AT THE VENUE ADDRESS. If tickets were not purchased through one of these sales channels, guests will need to contact their point of purchase to inquire about the exchange and/or refund policies of their point of purchase.
- THE DEADLINE TO SUBMIT EXCHANGE AND REFUND REQUESTS IS TWO (2) HOURS BEFORE THE ADVERTISED CURTAIN DATE AND TIME. Any requests received after this deadline are not eligible under the terms of this policy.
- All refund requests must be submitted by contacting Audience Services at 212.719.1300 or audienceservices@roundabouttheatre.org. It is the responsibility of the guest to provide accurate information when submitting the request. Any incomplete or inaccurate information may cause the request to be delayed or denied.
- Exchanges may be made through your www.roundabouttheatre.org account up to two (2) hours prior to the advertised curtain date and time, or by contacting Audience Services at audienceservices@roundabouttheatre.org or 212.719.1300.
- The guest making the request must be the original purchaser of record and will need to validate ownership of the original purchase (i.e. name, order number, e-mail address, method of payment, etc.) when submitting the request.
- A maximum of ten (10) tickets per customer per venue may be approved for an exchange or a refund within a period of sixty (60) consecutive days.
- For approved refunds, a credit will be issued to the original method of payment the guest used to make the original purchase.
- Any refund requests for tickets purchased with cash at the venue box office within should be handled directly with the box office no later than two (2) hours before the advertised curtain date and time.
- For approved exchanges, the tickets may be exchanged solely for different performances of the same production for which the tickets were originally purchased, subject to availability, blackout dates and promo restrictions. The amount of money paid on the original ticket will be applied to the exchanged ticket. Any difference in order total will be adjusted upon completion of the exchange. Any credits to be issued will be issued to the original method of payment the guest used to make the original purchase. If there is additional money due, the guest needs to pay this amount before the exchange is completed.
- Additional money may be due if (1) a guest chooses a performance or section that costs more than their original purchase; (2) a guest exchanges an originally discounted ticket into a performance where the discount is no longer available or applicable; (3) a guest exchanges an originally discounted ticket into a performance where the discount price is higher; (4) if a delivery method is chosen that requires an additional payment.
EXCHANGE OPTIONS
Pick the exchange option that best suits your needs
TICKET EXCHANGE
Subscriber tickets may be exchanged for another performance of the same production. All ticket exchanges are subject to availability. While comparable seating is not guaranteed, subscribers always receive the best available seats at the time the exchange is processed.
TICKET DONATION
If you cannot attend any performance of a production, you can donate your tickets as a tax-deductible contribution. We will provide you with a receipt for tax purposes.
TICKET RELEASE
You may cancel your subscription tickets and reschedule or donate at a later date.
HOW TO EXCHANGE OR DONATE TICKETS
NEW THIS SEASON:
EXCHANGE YOUR TICKETS ONLINE!
The most convenient way to exchange your tickets is online. Log into your account HERE.
BY PHONE
Call Audience Services at 212.719.1300 to set up your reservation.
Chairman’s Circle and Artistic Director’s Circle members should call the Patron’s Desk at 212.719.9393 extension 301.
BY MAIL
Please mail your tickets and a note with your requested dates to:
TICKET EXCHANGE
ROUNDABOUT THEATRE COMPANY
231 WEST 39TH STREET, SUITE 1200
NEW YORK, NY 10018
We must receive your request at least two days prior to your original scheduled performance. Please provide us with as many alternate dates as possible.
Chairman's Circle and Artistic Director's Circle members should mail requests to the attention of the Patron's Desk.
BY EMAIL
Email your request and seat locations to audienceservices@roundabouttheatre.org
AT A ROUNDABOUT BOX OFFICE
Bring your tickets to the Todd Haimes Theatre, Studio 54, or Laura Pels Theatre Box Office.
Box Office hours are at the top of this page.
Please note that we cannot accommodate exchanges at any Box Office within one hour of any performance.
LATE EXCHANGES
Exchanges requested a day before or on the day of your original performance will be accommodated at our discretion.
TICKET PROTECTION
A Ticket Purchaser that has elected to purchase the ticket protection option will be eligible to receive a refund of the ticket price paid by the purchaser for the ticket(s) should the Ticket Holder be unable to attend the event for any reason such that they are unable to utilise their ticket(s).The refundable amount includes the ticket price, and any service or order fees listed in the booking confirmation. The protection fee itself is non-refundable.
Refund applications must be submitted online at www.ticket-refunds.com within seven (7) days of the scheduled date and time of the event (as stated on the applicable tickets). Applications received after this deadline will not be eligible for a refund.
Refund eligibility is subject to the following conditions:
- Only one order per customer per event purchased within any consecutive 28-day period can be submitted for refund.
- The person submitting the refund application must be the original purchaser and will be required to provide details to validate this (e.g. name, order number, and email address).
- Any application found to be fraudulent will be denied.
- Only tickets purchased directly from this website are eligible. Tickets purchased via resale platforms, ticket brokers, or any third party are not eligible.
- Any ticket that has been scanned for entry into the venue will not be eligible for a refund.
- This ticket protection does not apply to events that are cancelled, postponed, or rescheduled.
- Casting changes will not be eligible for a refund through the program.
- Should you decide not to utilize your ticket to the event these refunds are not eligible through the program.
If you have questions about your purchase, or you have booked tickets in error and wish to change the booking or would like to inquire about an exchange of your existing tickets, please reach out to the Roundabout Theatre customer service team via the ‘Contact Us’ link below.
Approved refunds will be issued via wire transfer or PayPal.
Refund applications are administered by Secure Refunds on behalf of Roundabout Theatre Company. All decisions regarding refund eligibility are made solely at the discretion of Secure Refunds and are final.
The Ticket Protection terms may be updated without notice.
For any queries please visit: https://ticket-refunds.com/contact/
Please note: Ticket Refund Protection is not an insurance policy or contract of insurance.